Terms and Conditions

1. Introduction

These Terms govern your access to and use of the OneRoad Solution — a digital platform designed to assist heavy vehicle operators, drivers, and fleet managers with regulatory compliance, operational management, and data-driven fleet insights.

The OneRoad Solution may include:

• Mobile applications and web-based platforms;
• Telematics, OBX, OBD, OBD-II, sensor, or vehicle-connected devices;
• Compliance, analytics, and regulatory reporting tools;
• AI-assisted insights;
• Approved Devices, Approved Peripherals, and Supplier-provided OEM Firmware;
• Third-Party Integrations with hardware, software, networks, or services;
• Support, configuration, diagnostic, and onboarding services.

Some components may be manufactured, supplied, hosted, or licensed by Suppliers. OneRoad does not own, manufacture, or warrant every hardware, firmware, or third-party component used with the platform.

Modules cover operational areas including fatigue management & EWD, vehicle maintenance, mass management, fleet operations, and external integrations. Specific modules may also be governed by Module Schedules (A–F), which form part of these Terms.

2. Acceptance of Terms

By downloading, installing, registering for, accessing, or using the OneRoad Solution, you confirm that you have read these Terms, agree to be bound by them, and agree to comply with all applicable laws relevant to your activities.

These Terms apply to all users, including drivers, equipment operators, fleet managers, transport operators, schedulers, administrative staff, and other authorised personnel.

Your use is also subject to the OneRoad Privacy Policy, any applicable Module Schedules, and any integration or partner-service terms for third-party services connected to the platform.

2.1 Updates to Terms

We may update these Terms to reflect changes to platform functionality, regulations, new modules, or legal requirements. Where material changes occur, reasonable notice will be provided through in-app notifications, platform messages, our website, or email. Continued use after an update means you accept the updated Terms.

3. Definitions

Key terms used throughout these Terms:

• Account: A registered user profile used to access the OneRoad Solution.
• Approved Device: A device authorised by OneRoad — including OBX, OBD/OBD-II, telematics, sensor, or vehicle-connected hardware.
• Approved Peripheral: A sensor, scale, bridge, interface, or onboard/trailer device approved for connection to an Approved Device.
• Bluetooth Functionality: Device-side Bluetooth capability enabling communication between an Approved Device and Approved Peripheral.
• Device: Any hardware capable of connecting to or transmitting data to the OneRoad Solution.
• Fleet / Fleet Data: A group of vehicles and users under a single organisational account, and the Operational Data relating specifically to them.
• Module / Module Schedule: A functional component of the platform (EWD, maintenance, mass, etc.) and the supplementary terms that govern it.
• NHVR: The National Heavy Vehicle Regulator.
• OEM Firmware: Supplier-provided embedded firmware on an Approved Device.
• OneRoad / we / us / our: OneRd Pty Ltd (ONERD Proprietary Limited), trading as OneRoad.
• OneRoad Solution: The integrated platform, applications, services, modules, devices, integrations, and associated technology made available by or through OneRoad.
• Operational Data: Data generated through use of the platform by vehicles, devices, drivers, transport operators, or associated systems.
• Paid Services: Optional modules, features, or subscriptions that require payment.
• Personal Data: Information relating to an identifiable individual.
• Supplier: A third party that manufactures, supplies, maintains, hosts, or licenses any component used with the OneRoad Solution.
• Template Materials: Templates, forms, policies, procedures, checklists, registers, or other documentation supplied for general support purposes.
• Third-Party Integration: Any third-party hardware, software, platform, network, or service that connects to or interacts with the OneRoad Solution.
• Unsupported Configuration: Any use of the Solution, devices, firmware, or peripherals in a manner not approved by OneRoad — including unauthorised firmware, tampering, non-approved peripherals, or bypassed security controls.
• User: Any person authorised to access or use the OneRoad Solution.

4. Scope of the OneRoad Solution

4.1 Platform Purpose

The OneRoad Solution provides functionality including fatigue/EWD tools, maintenance management, mass and load monitoring, fleet analytics, AI-assisted insights, and integrations with telematics, Approved Devices, Approved Peripherals, sensors, and third-party platforms. Availability of features depends on enabled modules, device status, firmware version, Supplier support, network availability, GNSS, Bluetooth, mobile OS, app store, and cloud infrastructure.

4.2 Platform as an Assistance Tool

The Solution is intended to assist with operational awareness and regulatory support — it does not replace the legal or operational responsibilities of drivers, operators, or transport businesses. Users remain responsible for complying with laws, data accuracy, safe operation, and interpreting regulatory obligations.

4.3 No Professional or Regulatory Advice

Information, analytics, alerts, recommendations, device data, sensor data, and other outputs are provided for informational and operational support only. They are not legal advice, regulatory certification, engineering advice, safety guarantees, device or measurement certification, or confirmation of regulatory acceptance.

4.3.1 Template Materials and Compliance Documentation

Template Materials are general support content only — not legal, regulatory, audit, workplace, privacy, tax, insurance, or engineering advice. OneRoad makes no warranty that any template is sufficient, complete, current, or fit for your specific operation. You remain responsible for assessment, review, adaptation, approval, implementation, and obtaining independent professional advice where required.

4.4 Module-Based Services

The Solution is modular. Users access different modules depending on subscription and configuration. Each module may be governed by a Module Schedule that forms part of these Terms when enabled.

4.5 Third-Party Integrations, Supplier Components & External Dependencies

The Solution may integrate with or depend on hardware, firmware, software, networks, or services provided by Suppliers or third parties — including telematics devices, OEM firmware, onboard mass systems, Bluetooth peripherals, telecom networks, GNSS, mobile OS/app stores, cloud infrastructure, accounting/fleet software, and external compliance services. These operate independently. OneRoad does not control or warrant their operation, availability, accuracy, compatibility, security, or continued support.

4.6 Future Platform Features

New features, integrations, modules, or services may be introduced over time and will be governed by these Terms and any applicable Module Schedule.

4.7 Platform Availability

The Solution may be updated, modified, suspended, restricted, or temporarily unavailable due to maintenance, security, Supplier updates, firmware issues, network conditions, infrastructure outages, or circumstances beyond our control. We do not guarantee uninterrupted, error-free, real-time, or continuous operation.

5. Devices & Vehicle Connectivity

5.1 General Connectivity Principles

The Solution may connect to vehicles, devices, peripherals, sensors, or other systems to collect Operational Data. Reliability and accuracy of those connections depends on vehicle compatibility, correct installation, device configuration, OEM firmware version, Bluetooth, mobile network coverage, GNSS, vehicle power, environment, mobile OS/app store, Supplier support, and correct use.

5.2 OneRoad Hardware Devices (OBX / OBD)

Approved Devices may be supplied or supported by OneRoad, a Supplier, or another third party. They collect, process, or transmit Operational Data — vehicle location, engine status, distance, ignition, diagnostics, events, sensor and peripheral data. Use of an Approved Device is optional unless required by a specific module, regulatory requirement, or customer configuration. An Approved Device does not replace your legal responsibilities. Unless otherwise specified, ownership of hardware remains with the purchaser once supplied.

5.2A OEM Firmware & Device-Side Functionality

Approved Devices may include Supplier-provided OEM Firmware enabling device operation, data capture, Bluetooth, peripheral communication, diagnostics, and security. Unless expressly stated otherwise in writing, OneRoad does not design, develop, manufacture, own, control, maintain, secure, patch, or warrant all OEM Firmware. Firmware updates, patches, security fixes, and continued support may depend on the relevant Supplier or manufacturer. Users must not modify, flash, replace, extract, reverse engineer, or interfere with OEM Firmware, install unauthorised firmware, bypass security or pairing controls, or use any device in an Unsupported Configuration.

5.2B Bluetooth Functionality & Approved Peripherals

Bluetooth Functionality is intended only for approved use cases and Approved Peripherals. Compatibility depends on device model, firmware version, peripheral firmware, installation, pairing, vehicle environment, interference, and Supplier support. We do not guarantee universal Bluetooth compatibility, uninterrupted connectivity, or compatibility with non-approved or altered peripherals. Connect Approved Peripherals only in accordance with OneRoad and Supplier instructions.

5.3 Device Installation & Compatibility

Users are responsible for correct installation, compatibility, configuration, pairing, calibration, maintenance, and reporting of faults to OneRoad. Installation must not interfere with the safe operation of any vehicle. To the maximum extent permitted by law, OneRoad accepts no responsibility for damage, loss, or service interruption from incorrect installation, unauthorised firmware modification, non-approved accessories, incompatible systems, failure to follow instructions, tampering, or continued use after a fault notice.

5.4 Third-Party Devices & Integrations

The Solution may integrate with onboard weighing, TPMS, telematics, vehicle sensors, fleet management, and similar third-party systems. These operate independently. Unless expressly stated otherwise, OneRoad does not control or accept responsibility for third-party functionality, security, maintenance, data accuracy, availability, firmware defects, or Supplier support limitations.

5.5 Data Accuracy & Sensor Limitations

Device, sensor, firmware, Bluetooth, peripheral, and integration data is provided for informational and regulatory support only. We don’t guarantee it will be complete, accurate, real-time, uninterrupted, or accepted by regulators or auditors. Accuracy may be affected by device malfunction, firmware defects, Bluetooth dropouts, peripheral malfunction, sensor tolerances, GNSS limits, network outages, cloud infrastructure issues, installation/configuration errors, third-party errors, environmental conditions, user input, or Unsupported Configurations. Don’t rely solely on this data for compliance, safety, or operational decisions.

5.6 Connectivity Interruptions

Device, Bluetooth, firmware, and integration operation may be affected by factors outside our control — network outages, GNSS issues, Bluetooth interference, vehicle electrical issues, hardware faults, firmware delays, peripheral malfunction, OS/app store changes, cloud downtime, third-party issues, and Unsupported Configurations.

5.7 Hardware Warranty, Firmware Support & Device Remedies

Hardware and firmware may be subject to separate manufacturer or Supplier warranties. Warranty coverage is limited to what the relevant manufacturer or Supplier provides. Firmware updates, defect remediation, and peripheral support depend on Suppliers. OneRoad may assist with triage, escalation, or coordination but, except where required by law, does not provide additional warranties beyond those of the Supplier. Remedies may be limited or void where issues arise from incorrect installation, unauthorised firmware modification, non-approved accessories, damage, misuse, failure to follow instructions, or any Unsupported Configuration.

5.8 Device Disposal & Environmental Responsibility

If you no longer need a device, you may retain it, return it to OneRoad for responsible disposal/recycling, or dispose of it through an appropriate e-waste program. Avoid landfill. OneRoad may also require return or replacement of defective, recalled, unsupported, or superseded devices.

6. Regulatory Compliance & User Responsibilities

6.1 User Responsibility for Regulatory Compliance

The Solution supports regulatory compliance but does not replace legal responsibilities. Users remain solely responsible for compliance with fatigue management, vehicle maintenance, mass and loading, Chain of Responsibility (CoR), road safety, and transport regulations. Use of the platform does not transfer, reduce, or replace those duties.

6.2 Compliance with NHVR and Transport Regulations

Users must comply with regulations administered by the NHVR and other state/territory transport authorities. The Solution may provide tools to assist with EWD, fatigue management, maintenance management, mass management, and other regulatory frameworks. Devices and peripherals used in regulated activities must be suitable, properly installed, configured, calibrated, and used per applicable laws and Supplier/manufacturer/OneRoad instructions.

6.3 Role of the Platform

The Solution provides digital record keeping, operational visibility, compliance support, alerts and reminders, reporting, device-enabled data capture, and analytics. These outputs support — but do not guarantee — compliance, safety, roadworthiness, accreditation, or regulator acceptance.

6.4 Alerts, Warnings, and Notifications

The Solution may generate alerts, warnings, reminders, status indicators, or notifications. These may be delayed, incomplete, inaccurate, unavailable, or not generated for many reasons (user input errors, device malfunction, firmware defects, Bluetooth issues, sensor calibration, mobile network or GNSS limits, OS permissions, cloud or third-party issues, or Unsupported Configurations). Alerts are informational only. The absence of an alert does not mean you are compliant or safe — don’t rely on them as your sole compliance check.

6.5 Accuracy of Information Provided by Users

You are responsible for ensuring that all information entered into the Solution — driver details, work/rest records, vehicle info, operational data, device/peripheral/integration configuration, and accreditation status — is accurate, complete, and current. OneRoad is not responsible for failures resulting from inaccurate or improperly maintained inputs.

6.6 Electronic Records & Regulatory Acceptance

Where the platform generates electronic records (including EWD records), regulatory authorities determine their legal acceptance. You remain responsible for maintaining records and producing them to authorised officers where required.

6.7 Future Compliance Modules

Additional compliance modules may be introduced (vehicle inspection, operator education, maintenance, mass management, safety management). Module-specific terms apply via the relevant Module Schedule.

7. User Accounts & Platform Access

7.1 Account Registration

Access to certain features requires a registered account. Provide accurate, complete information at registration and keep it up to date. We may suspend access where false or incomplete information has been provided.

7.2 Account Types and Roles

Roles may include drivers, fleet managers, transport operators, schedulers, maintenance personnel, administrators, authorised service providers, and other authorised personnel. Use only the role assigned to you and don’t bypass access, permission, device, firmware, integration, Bluetooth, or security controls.

7.3 Organisational Accounts

Where the platform is used by a business, the organisation manages user access, assigns roles, and is responsible for activity through associated accounts.

7.4 Account Security

Keep credentials confidential. Don’t share credentials, allow unauthorised access, attempt to access other accounts or systems, or use your account to modify, interfere with, or compromise devices, firmware, peripherals, or integrations. Notify OneRoad of any unauthorised use or breach as soon as reasonably practicable.

7.5 Responsibility for Account Activity

You are responsible for all activity through your account unless caused by an unauthorised access event resulting from a OneRoad-side security breach. Organisations may also be responsible for activity under their accounts.

7.6 Suspension or Restriction of Access

OneRoad may suspend, restrict, deactivate, or terminate access where it reasonably believes these Terms have been breached, the platform/devices/integrations are being misused, security or integrity is at risk, or where required by a Supplier, regulator, or law. Where practicable we’ll provide notice and an opportunity to address the issue, unless immediate action is needed.

7.7 Account Termination

You may terminate by ceasing use and following account closure procedures. OneRoad may also terminate inactive accounts. Termination may restrict associated modules, devices, peripherals, integrations, and related services subject to any applicable subscription or supply arrangement.

8. Data Collection & Privacy

Use of the Solution involves collection, storage, and processing of personal and operational data, governed by the OneRoad Privacy Policy and applicable privacy law (Privacy Act 1988 (Cth) and, where applicable, GDPR).

8.1 Collection of Data

Categories collected may include user/account info; driver licensing; vehicle and operational data; work/rest records; location and movement; maintenance and inspection records; mass/load info; device-generated telematics, diagnostic, status, event, connectivity, and performance data; data from Approved Devices/Peripherals, OEM Firmware, Bluetooth, sensors, onboard systems, and Third-Party Integrations; Bluetooth pairing/communication data; installation, configuration, calibration, support, and RMA records; platform usage; and security/audit/diagnostic logs.

8.2 Purpose of Data Processing

Data is processed to provide, maintain, secure, support, and improve the Solution; generate reports, records, alerts, and analytics; support compliance; enable modules and integrations; diagnose issues; support installation, updates, RMA, and Supplier processes; maintain system security and audit trails; and comply with legal and regulatory obligations.

8.2A Anonymised and Aggregated Data

We may use anonymised or aggregated data to improve platform performance, analyse usage trends, enhance safety/compliance tools, develop new services, or generate industry insights. Anonymised data does not identify individuals.

8.3 Personal Data and Privacy Compliance

Personal information is handled per applicable privacy laws — Privacy Act 1988 (Cth) and the Australian Privacy Principles for Australian users, and GDPR where applicable. Where device, Bluetooth, peripheral, location, support, or integration data contains personal information, it is handled in accordance with the OneRoad Privacy Policy.

8.4 Organisational Data Control

Where the platform is used by an organisation, authorised representatives (fleet managers, operators, compliance personnel, administrators) may access Operational Data generated through that account. Organisations are responsible for managing user permissions and access rights.

8.5 Authorised Data Access

Some features involve controlled data sharing where necessary — job matching, integrations, maintenance providers, regulatory reporting, Supplier and warranty processes, infrastructure/security providers, and authorised user-enabled integrations. Access is limited to what is reasonably necessary.

8.6 Data Security

OneRoad applies reasonable technical and organisational measures — access controls, role-based permissions, encryption where appropriate, secure server environments, monitoring, audit logs, regular updates, and incident response. No digital system can guarantee absolute security. Transmission/storage over networks, devices, Bluetooth, mobile devices, cloud, and integrations carries inherent risk.

8.7 Data Retention

Data may be retained as reasonably necessary to provide the Solution, maintain regulatory records, support audits or investigations, resolve disputes, and comply with legal obligations. Retention periods vary by data type and applicable regulation.

8.8 Regulatory Access and Legal Disclosure

Where required by law, OneRoad may disclose platform data to authorised regulators or law enforcement — including records connected to devices, peripherals, firmware, Bluetooth, integrations, or connected systems.

8.9 Cross-Border Data Processing

Processing or storage may occur on infrastructure in different jurisdictions. Where transfers occur, OneRoad will take reasonable steps to ensure appropriate safeguards apply. Cross-border processing may also occur where Suppliers or integration providers operate from outside your jurisdiction.

9. Operational Data & Platform Analytics

9.1 Operational Data Generated Through the Platform

Use of the Solution generates Operational Data — vehicle data; telematics, diagnostic, and device data; data from Approved Devices/Peripherals, OEM Firmware, Bluetooth, sensors, onboard systems, and integrations; work/rest records; location/movement; maintenance/inspection; mass/calibration data; usage data; support/troubleshooting records; and security/audit logs.

9.2 Ownership of Operational Data

Operational Data remains under the control of the user or organisation responsible for the account. Where the platform is used within an organisational account, that organisation may control access. Ownership of Operational Data does not transfer ownership of the OneRoad Solution, software, platform architecture, Supplier components, Approved Devices, OEM Firmware, or Third-Party Integrations.

9.3 OneRoad Platform Analytics

We may use platform activity and operational data in anonymised or aggregated form to improve functionality, security, and performance; enhance safety/compliance/maintenance/mass/fleet management features; analyse system and integration performance; identify trends and improvement opportunities; develop new services; and generate industry insights.

9.4 No Sale of Personal Data

OneRoad does not sell personal information. Where data is shared with authorised partners, Suppliers, support providers, infrastructure providers, or integration providers, sharing is for legitimate operational, regulatory, support, security, warranty, or service-related purposes only.

9.5 Data Access by Organisations

Where users access via an organisational account, authorised organisation representatives may access Operational Data generated through that account per the organisation’s internal policies and permissions. Organisations manage that access.

10. Third-Party Services & Integrations

10.1 Third-Party Integrations

The Solution may integrate with or depend on Third-Party Integrations, Supplier components, devices, peripherals, OEM Firmware, networks, infrastructure, data sources, or other third-party technologies. Examples include fleet management systems, telematics devices and peripherals, OEM firmware, connected vehicle subsystems, maintenance platforms, logistics systems, payment processors, telecom networks, GNSS/mapping, cloud and cybersecurity services, mobile OS/app stores, and regulatory reporting systems.

10.2 User-Enabled Integrations

Many integrations only become active where you enable, configure, authorise, or pair them. By doing so you acknowledge the integration may involve data sharing; relies on systems outside OneRoad’s control; is subject to third-party terms, warranties, and privacy policies; and depends on correct setup, permissions, subscription status, and Supplier support.

10.2A Supplier Components and OEM Firmware

Supplier components may be manufactured, flashed, hosted, maintained, updated, patched, secured, supported, licensed, or operated by the Supplier. Unless expressly stated otherwise in writing, OneRoad does not own, develop, control, secure, patch, or warrant all Supplier components or OEM Firmware. Updates, fixes, and continued support depend on the Supplier. OneRoad may coordinate or escalate where commercially reasonable but does not guarantee timing or outcome.

10.2B Supported and Unsupported Configurations

OneRoad only supports configurations approved and properly configured. Unsupported Configurations — unauthorised or altered firmware, tampered devices, non-approved peripherals, incompatible vehicles or mobile systems, incorrect installation/pairing/calibration, bypassed controls, or failure to install required updates — are outside the supported scope and may result in inaccurate data, loss of support or warranty rights, suspension, or deactivation.

10.3 Third-Party Services

Some services accessible through the Solution may be provided by Suppliers or third parties — maintenance/repair services, logistics/freight matching, regulatory reporting, insurance-related services, hardware/firmware/diagnostic/installation/calibration/repair/replacement/warranty services, telecom, GNSS/mapping, cloud, cybersecurity, analytics, and payment processing. These are delivered under the relevant Supplier’s terms, policies, warranties, and privacy policies.

10.4 No Control Over Third-Party Systems

OneRoad doesn’t control the operation, availability, performance, security, maintenance, support, or continued availability of Third-Party Integrations, Supplier components, OEM Firmware, peripherals, networks, infrastructure, mobile OS, app stores, GNSS, telecom, cloud services, or APIs. Third-party systems may change, suspend, restrict, or discontinue without notice.

10.5 Limitation of Responsibility for Third-Party Services

To the maximum extent permitted by law, OneRoad is not responsible for the performance, acts, omissions, or failures of Suppliers, manufacturers, infrastructure providers, telecoms, app stores, OS providers, cloud providers, or integration providers; errors in third-party data; service interruptions caused by third parties; losses arising from reliance on third-party or device data; firmware defects, vulnerabilities, or update delays; or any issue arising from an Unsupported Configuration. Issues should be raised directly with the relevant Supplier where appropriate, although OneRoad may assist with triage and escalation where commercially reasonable.

10.6 Future Integrations

Integrations, partner services, and Supplier components may be introduced, modified, suspended, replaced, or discontinued from time to time. We may require use of updated configurations, replacement devices, firmware updates, or approved peripherals where reasonably needed for security, compatibility, regulatory, or service continuity reasons.

11. Fees, Subscriptions & Payments

11.1 Platform Fees and Subscriptions

Access to certain features requires subscription fees. Current plans, pricing, and included features are described on the OneRoad website or through authorised sales channels.

11.2 Hardware and Device Services

Some offerings include sale, lease, loan, subscription, or supply of Devices, Approved Devices, Approved Peripherals, OEM Firmware, Bluetooth-enabled services, or other hardware-enabled services. Device-specific Supplier, warranty, support, replacement, return, or deactivation terms may apply. We may require firmware updates, replacement or successor devices, or revised support requirements for security, compatibility, regulatory, or service continuity reasons. We don’t guarantee any specific device, firmware, peripheral, or integration will remain available, compatible, or supported indefinitely.

11.3 Bundled Services

Some offerings bundle software access, modules, telematics, hardware-enabled services, peripheral or Bluetooth-enabled services, integrations, and support. Inclusions vary by plan and depend on device availability, Supplier support, firmware compatibility, network coverage, and subscription status.

11.4 Free Trials and Promotional Offers

Unless stated otherwise: trials convert to paid subscriptions at the end of the trial period; promotional pricing applies only for the period specified; we may modify or withdraw offers at any time.

11.5 Payment Obligations

You agree to pay all applicable fees. Payments are processed through authorised payment providers. Subscription fees may be billed on a recurring cycle. Keep your payment details valid and up to date.

11.6 Failure to Pay

If payment fails, OneRoad may retry payment, notify you of failure, restrict access to features/modules/integrations/device-enabled services, or suspend, deactivate, or terminate access until payment is received.

11.7 Price Changes

Fees may be updated from time to time. Reasonable notice will be provided for changes affecting existing subscriptions. Pricing may also change where Supplier, telecom, cloud, device, integration, or regulatory costs materially change.

11.8 Taxes

All fees are exclusive of applicable taxes unless otherwise stated. You’re responsible for taxes associated with your use except where OneRoad is required by law to collect and remit them.

11.9 Subscription Cancellation

You may cancel via the platform’s account management features. Cancellation typically takes effect at the end of the current billing period. Cancellation may restrict associated modules, device or peripheral services, integrations, and support, and does not affect separate hardware supply, lease, return, or replacement obligations.

12. Intellectual Property

12.1 Ownership of the OneRoad Solution

All IP in the Solution remains with OneRoad, its licensors, Suppliers, or other rights holders — software, platform architecture, workflows, analytics, AI tools, documentation, Template Materials, trademarks, branding, and improvements. Devices, OEM Firmware, Bluetooth Functionality, Supplier components, and third-party software remain owned by their respective rights holders. Nothing in these Terms transfers ownership.

12.2 Licence to Use the Platform

Subject to these Terms and any fees, OneRoad grants a limited, non-exclusive, non-transferable, revocable licence to use the Solution for legitimate operational and business purposes. You must not: copy, redistribute, sublicense, or commercially exploit the Solution; modify or create derivative works; reverse engineer, decompile, or extract source code, firmware, or technical information from any Device, Approved Device, OEM Firmware, peripheral, Supplier component, or integration; flash or install unauthorised firmware; use the Solution to develop a competing product; bypass security, pairing, diagnostic, or configuration controls; impair the Solution’s operation; remove proprietary notices; or use the Solution in an Unsupported Configuration.

12.3 Platform Improvements

Improvements, enhancements, configurations, integrations, workflows, analytics, and new functionality developed by or for OneRoad remain OneRoad’s IP. Feedback and suggestions may be used to improve the Solution without compensation. Nothing transfers to OneRoad any IP owned by a Supplier, manufacturer, licensor, or other third party unless expressly assigned in a separate written agreement.

12.4 User Data and Content

You retain ownership of data and information you input, subject to the rights of any organisation that controls the account and any applicable laws or contracts. You grant OneRoad the rights necessary to process, store, transmit, analyse, use, and disclose that data to operate and improve the Solution; provide modules, services, reports, alerts, analytics, integrations, and support; support device, firmware, Bluetooth, peripheral, integration, diagnostic, troubleshooting, repair, replacement, RMA, warranty, deactivation, and Supplier escalation; and comply with law. Nothing in this clause gives OneRoad ownership of personal information or customer Operational Data except as anonymised or aggregated per these Terms.

12.5 Trademarks

OneRoad, OneRd, ONERD, and associated logos, names, and branding are owned or used by OneRoad. Users may not use these marks without prior written permission, except as needed to refer to the Solution factually and per any branding guidelines we provide.

13. Limitation of Liability

13.1 Platform Provided as a Support Tool

The Solution provides operational tools, compliance support, and data insights — it is not a substitute for professional judgment, driver responsibility, or regulatory compliance. Users remain solely responsible for safe vehicle operation; complying with all applicable laws (transport, workplace, safety, CoR, maintenance, mass, fatigue, privacy); accurate entry and verification of data; verifying device/sensor/firmware/Bluetooth/integration outputs before relying on them; ensuring devices and peripherals are properly installed, configured, paired, calibrated, and maintained; and making all operational decisions.

13.2 No Guarantee of Compliance

While the Solution provides compliance support tools, OneRoad does not guarantee that use of the Solution, any module, device, peripheral, firmware, Bluetooth Functionality, integration, Template Material, alert, report, record, or system output will ensure compliance with any law, regulation, accreditation framework, audit, contractual, insurance, or operational obligation.

13.3 System Limitations

Digital platforms, devices, peripherals, firmware, Bluetooth, networks, infrastructure, and integrations may experience limitations, errors, faults, interruptions, vulnerabilities, incompatibilities, delays, or failures. Don’t rely solely on the Solution, any device, peripheral, firmware, sensor, integration, alert, notification, measurement, record, or automated output for safety, compliance, or regulatory decisions.

13.4 Limitation of Liability

To the maximum extent permitted by law, OneRoad and its directors, officers, employees, contractors, Suppliers, licensors, service providers, and partners will not be liable for any loss, damage, cost, penalty, fine, enforcement action, audit or accreditation issue, operational, safety, regulatory, or other liability arising from use of or inability to use the Solution, any module, device, peripheral, firmware, Bluetooth Functionality, integration, Supplier component, or related service; inaccurate or unavailable data; user input errors; failures or defects in devices, peripherals, sensors, firmware, Bluetooth, integrations, networks, GNSS, cloud, app stores, or external infrastructure; incorrect installation, configuration, pairing, calibration, or use; unauthorised modification or any Unsupported Configuration; acts or omissions of Suppliers, manufacturers, telecoms, cloud, OS or app store providers; regulatory breaches or audit findings incurred by users; vehicle accidents, operational incidents, mass exceedances, fatigue breaches, or CoR issues; missed or inaccurate alerts; loss or corruption of data; use of or reliance on Template Materials; or any matter outside our reasonable control. This clause does not exclude any rights that cannot lawfully be excluded.

13.5 Indirect and Consequential Loss

To the maximum extent permitted by law, OneRoad will not be liable for indirect, incidental, special, exemplary, punitive, consequential, or economic loss — including loss of profits, revenue, opportunities, contracts, customers; business interruption or downtime; replacement transport costs; loss of use of vehicles, equipment, devices, or data; data loss or reconstruction; reputational damage; regulatory, audit, accreditation, customer, or insurer consequences; or costs from operational disruption or manual workarounds.

13.6 Liability Cap

To the extent permitted by law, OneRoad’s total aggregate liability arising out of or in connection with these Terms, the Solution, any module, device, peripheral, firmware, Bluetooth Functionality, integration, Supplier component, support service, Template Materials, data processing activity, or related service will not exceed the total fees paid to OneRoad for the relevant paid service during the 12 months preceding the event giving rise to the claim. Where the claim relates to a specific service, the cap is by reference to fees for that service. If no fees were paid, liability is limited to the maximum extent permitted by law.

13.6.1 Privacy, Security, and Sensitive Records Claims

The exclusions, limitations, and cap in clause 13 apply to any claim arising from actual or alleged unauthorised access to or loss of personal information, login credentials, IP, Operational/Fleet Data, device/sensor/peripheral/firmware/Bluetooth/integration/diagnostic/support data, or other sensitive records; any cyber, privacy, security, data breach, ransomware, malware, or vulnerability incident affecting the Solution or related systems; or any failure affecting the storage, transmission, integrity, confidentiality, recovery, availability, or accessibility of such information. Non-excludable rights are preserved.

13.7 Consumer Law Rights

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy that cannot lawfully be excluded under applicable law, including the Australian Consumer Law. Where such laws apply, OneRoad’s liability is limited to the maximum extent permitted, including (where allowed) to resupply of services, the cost of resupply, or repair/replacement of goods.

14. Indemnity

14.1 User Responsibility

Users are responsible for their use of the Solution and for ensuring use of the platform, any module, device, peripheral, firmware, Bluetooth Functionality, integration, Supplier component, Template Materials, or related service complies with all applicable laws, regulations, standards, and these Terms. Users must ensure all information entered is accurate, complete, current, and properly reviewed. Devices, peripherals, sensors, and connected equipment must be properly installed, configured, paired, calibrated, maintained, and monitored.

14.2 Indemnification

To the maximum extent permitted by law, users and organisations agree to indemnify OneRoad and its directors, officers, employees, contractors, Suppliers, licensors, service providers, and partners against claims, liabilities, damages, losses, penalties, fines, enforcement actions, audit/accreditation issues, regulatory or safety issues, and reasonable legal costs arising from: breach of these Terms; misuse of the Solution, modules, devices, peripherals, firmware, Bluetooth Functionality, integrations, Supplier components, Template Materials, or related services; inaccurate or improperly configured data; failure to comply with transport, safety, workplace, privacy, CoR, fatigue, maintenance, mass, regulatory, accreditation, audit, customer, insurance, or operational obligations; the acts/omissions of your drivers, employees, contractors, service providers, installers, repairers, or authorised users; incorrect installation, configuration, pairing, calibration, maintenance, or use; unauthorised modification, flashing, reverse engineering, tampering, bypassing of controls, or any Unsupported Configuration; use of or failure to comply with terms for any Third-Party Integration, Supplier component, peripheral, or external provider; any claim by a Supplier, manufacturer, regulator, customer, insurer, or third party; or any regulatory breach, fine, penalty, audit finding, accreditation issue, operational/safety incident, vehicle incident, CoR/workplace/privacy/contractual issue, or third-party claim caused or contributed to by the user, organisation, authorised users, personnel, contractors, connected systems, or unsupported configurations. This indemnity does not apply to the extent caused by OneRoad’s fraud, wilful misconduct, or any non-excludable liability.

14.3 Organisational Accounts

Where the Solution is used through an organisational account, the organisation is responsible for the actions and omissions of its authorised users, drivers, employees, contractors, service providers, installers, repairers, maintenance providers, and administrators, and agrees to indemnify OneRoad on the same basis.

14.4 Third-Party Claims

If a Supplier, manufacturer, regulator, auditor, accreditation body, customer, insurer, employee, contractor, or other third party brings or threatens a claim against OneRoad arising from your use of the Solution, breach of these Terms, misuse, Unsupported Configuration, operational conduct, Template Materials, integrations, peripherals, or firmware, you must cooperate reasonably with OneRoad in the defence, investigation, and resolution, and provide reasonable information, records, logs, and evidence.

15. Termination

15.1 Termination by the User

You may terminate use of the Solution at any time by discontinuing use and following any account closure, subscription cancellation, device return, or service termination procedures. Subscription termination normally takes effect at the end of the current billing period. Termination does not relieve outstanding payment, device, lease, return, replacement, support, or other accrued obligations. Platform termination does not automatically terminate any separate device supply, hardware lease, finance, support, warranty, RMA, or third-party agreement unless expressly stated.

15.2 Termination, Suspension, Restriction or Deactivation by OneRoad

OneRoad may suspend, restrict, deactivate, or terminate access to the Solution or any account, subscription, module, feature, device, peripheral, Bluetooth Functionality, integration, data transmission, support, or connected service where reasonably necessary — including breach of these Terms; unpaid subscription/device/hardware/support fees; use that may compromise security, integrity, compliance, or safety; unlawful use; account/device/integration activity indicating unauthorised access, misuse, tampering, or Unsupported Configuration; investigation of suspected fault, vulnerability, cyber/privacy incident, firmware/Bluetooth/device/integration issue, or Supplier-related issue; legal/regulator/Supplier/infrastructure requirement; or where a device, firmware version, integration, Supplier component, or connected service is recalled, unsupported, compromised, discontinued, or no longer compatible.

15.3 Device Return, Retirement & Responsible Disposal

Where a device is defective, recalled, unsupported, no longer compatible, superseded, or its return is required by law, Supplier, warranty, or RMA process, OneRoad may require or recommend return, replacement, retirement, or responsible disposal. If you no longer need a device, return it to OneRoad where a return/recycling/RMA program is available, or use appropriate e-waste channels. Avoid landfill. Returned devices are reused, recycled, returned to the Supplier, processed through RMA, or responsibly disposed of where commercially reasonable.

16. Governing Law & General Provisions

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria and the Commonwealth of Australia. Specific matters relating to the operation of the Solution within Australian transport regulation may also be subject to relevant state or territory legislation.

16.2 Jurisdiction

Any disputes arising out of or in connection with these Terms or use of the Solution are subject to the exclusive jurisdiction of the courts of Victoria, Australia, and any courts competent to hear appeals from them.

16.3 Dispute Resolution

Before starting formal proceedings, a party must give written notice setting out the dispute and outcome sought. The parties must then use reasonable efforts and act in good faith to resolve the dispute through discussions between authorised representatives within 15 business days. If unresolved, either party may commence proceedings in the courts of Victoria.

16.4 Severability

If any provision is found invalid, illegal, or unenforceable, it will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.

16.5 Assignment

Users may not assign their rights or obligations without OneRoad’s prior written consent. OneRoad may assign in connection with corporate restructuring, mergers, acquisitions, or service provision. OneRoad may also subcontract, delegate, or engage Suppliers, providers, or integration partners to perform parts of the Solution, while remaining responsible for its own obligations to the extent required by law.

16.6 Entire Agreement

These Terms, together with the OneRoad Privacy Policy, any applicable Module Schedules, order forms, subscription terms, device supply terms, hardware lease terms, support terms, service-specific terms, integration-specific terms, written service descriptions, and any other terms incorporated by reference, constitute the entire agreement between the user/organisation and OneRoad. They replace prior agreements, understandings, representations, or marketing materials on the same subject, except as expressly preserved. Where there is inconsistency with a Module Schedule or specific term, the more specific term applies.

17. Contact Information

For questions regarding these Terms, the OneRoad Solution, any module, device, peripheral, OEM Firmware, Bluetooth Functionality, integration, account, subscription, support, privacy, data, or regulatory support matter, contact OneRoad using the contact details published on our website, within the platform, or in any applicable order form, support process, or service documentation.

Keep your account contact details accurate and current so we can deliver notices, support communications, update instructions, security notices, device or firmware communications, recall or deactivation notices, and other service-related communications.

Email: support@oneroad.io
Address: OneRd Pty Ltd (ONERD Proprietary Limited), trading as OneRoad, 14 Greville Street, Prahran VIC 3181, Australia

18. Support, Maintenance, Updates & Incident Handling

18.1 Platform Support

OneRoad may provide technical support and assistance. Support coverage varies by subscription, service package, module, order form, device configuration, integration configuration, or agreed service level. Support may be delivered via online documentation, helpdesk, email, in-platform tools, diagnostics, onboarding, remote assistance, or Supplier escalation. OneRoad does not guarantee uninterrupted support, immediate response times, or resolution of every issue unless expressly agreed in a written SLA.

18.2 Issue Triage and Classification

We may triage issues to determine whether they relate to the OneRoad platform; an account/permission/subscription/configuration issue; a device, peripheral, sensor, or onboard system; OEM firmware, Bluetooth, pairing, or peripheral communication; mobile networks, GNSS, cloud, OS, app stores, or APIs; a Supplier component or Third-Party Integration; user input, installation, configuration, pairing, calibration, misuse, tampering, or Unsupported Configuration. Initial classification is for support management only and may change.

18.3 Supplier and Third-Party Escalation

Some issues require escalation to a Supplier, manufacturer, licensor, telecom, cloud, app store, OS provider, integration provider, or infrastructure provider. OneRoad may assist with triage, coordination, diagnostic information, workaround development, or support management where commercially reasonable, but doesn’t guarantee the timing, availability, adequacy, or outcome of any Supplier or third-party response.

18.4 Updates, Patches, Workarounds and Changes

We may issue, require, recommend, or facilitate updates, patches, configuration or firmware changes, workarounds, replacement or successor devices, alternative workflows, or revised integration methods where needed for security, compatibility, compliance, service continuity, data integrity, defect remediation, Supplier support, or platform improvement. Failure to follow reasonable update/patch/workaround/recall/deactivation instructions may result in inaccurate data, loss of functionality, support or warranty limitations, service interruption, device deactivation, or termination.

18.5 User Cooperation and Diagnostic Information

You must provide reasonable cooperation and requested information — account, vehicle, device, peripheral, sensor details; serial numbers, firmware versions, configuration/pairing/calibration/installation records and support logs; screenshots, photos, timestamps, route/location/connectivity information, error messages; access to platform records, diagnostic and support logs; and reasonable access to users, vehicles, devices, peripherals, systems, integrations, or personnel as needed. We may be unable to resolve an issue without it.

18.6 Unsupported Configurations and Excluded Support

OneRoad is not required to provide support for issues arising from Unsupported Configurations — unauthorised or altered firmware, tampered devices or peripherals, non-approved peripherals/sensors/bridges/interfaces/connectors, incompatible vehicles/trailers/electrical systems/mobile devices/OS, incorrect installation/configuration/pairing/calibration/maintenance, user input or data entry errors, bypassed controls, failure to follow OneRoad/Supplier/manufacturer instructions, or continued use after a notified fault, recall, deactivation, or discontinuation.

18.7 Maintenance and Service Availability

The Solution may be temporarily unavailable, restricted, degraded, suspended, or modified due to planned or emergency maintenance, security requirements, updates, infrastructure changes, Supplier or firmware updates, third-party outages, network conditions, cloud issues, app store or OS changes, regulatory requirements, or other matters beyond reasonable control. Where practicable we provide notice; urgent action may occur without advance notice.

18.8 No Guarantee of Resolution

We use commercially reasonable efforts to support the Solution per the applicable subscription, package, or SLA, but do not guarantee every issue will be resolved or resolved within a specific timeframe (unless in a written SLA); that all data will be recovered, corrected, or accepted; that all devices, peripherals, firmware, Bluetooth, integrations, Supplier components, networks, or connected systems will remain compatible, available, or error-free; that any Supplier or third party will provide updates, patches, fixes, replacements, support, or warranty service; or that any workaround or change will prevent future issues.

18.9 Security, Safety and Regulatory Support Actions

OneRoad may take reasonable action — including investigation, containment, suspension, restriction, deactivation, forced update, configuration change, support instruction, workaround, replacement instruction, Supplier escalation, or notification — to protect the Solution, users, organisations, data, records, devices, peripherals, Supplier systems, integrations, vehicles, regulatory records, or service integrity.

18.10 Relationship with Warranty and Liability Clauses

Support services are subject to the warranty, device, third-party integration, Supplier component, limitation of liability, indemnity, suspension, termination, and consumer law provisions in these Terms. Nothing in this clause excludes any right or remedy that cannot lawfully be excluded.

19. Updates to Terms

OneRoad may update these Terms from time to time to reflect changes to: the Solution; available modules, services, features, subscriptions, or support; devices, peripherals, firmware, Bluetooth Functionality, Supplier components, or integrations; technical, operational, security, compatibility, support, warranty, data, or integration requirements; legal, regulatory, compliance, privacy, insurance, commercial, or operational requirements; or our business structure, product offering, or service model.

Where material changes are made, users may be notified through the platform, website, email, in-app message, dashboard notice, support communication, or other reasonable channel. The current version is always available on the OneRoad website or platform. Continued use after updated Terms have been published or notified constitutes acceptance.

Schedule A — Electronic Work Diary (EWD) Module

A.1 Purpose

The EWD Module helps drivers and transport operators record work and rest activities per applicable fatigue management regulations administered by the NHVR. Accuracy, availability, and continuity of EWD data may depend on devices, mobile devices, connectivity, location services, and integrations operating correctly.

A.2 Driver Record Keeping

Drivers must accurately record work periods, rest breaks, driving time, non-driving work, and other operational events relevant to fatigue management.

A.3 Operator Responsibilities

Operators ensure drivers understand their fatigue obligations, monitor compliance, and maintain appropriate fatigue management policies and procedures. Use of the EWD Module does not transfer regulatory responsibility to OneRoad.

A.4 Fatigue Alerts and Notifications

Alerts are informational support only — based on recorded data and applicable fatigue rules — and must not be the sole basis for operational decisions. Drivers remain responsible for deciding when to rest. Alerts may be delayed, incomplete, inaccurate, or not generated due to user input errors, device or connectivity issues, OS restrictions, location data limits, or integration issues.

A.5 Limitations of the EWD Module

Accuracy depends on completeness of data entered, proper platform operation, and the proper operation of any connected devices, mobile devices, location services, or integrations. Regulators determine the legal acceptance of records.

A.6 Record Retention and Audit Support

The EWD Module may generate digital records to support regulatory reviews and audits. Users must maintain all required records per regulation and produce them to authorised officers where required.

A.7 No Guarantee of Regulatory Compliance

OneRoad does not guarantee that use of the EWD Module, any alert, record, report, device-derived data, location data, or system output will ensure compliance. Drivers and operators remain solely responsible for fatigue compliance.

Schedule B — Fleet Management and Telematics Module

B.1 Purpose

Tools to assist with monitoring vehicles, managing fleet operations, analysing Operational Data, and supporting decision-making — including location tracking, telematics monitoring, alerts, diagnostics, device status, peripheral/sensor data, fleet performance reporting, and integration-enabled workflows.

B.2 Telematics Devices and Hardware

May operate with connected hardware — Devices, Approved Devices, OBX/OBD/OBD-II, GPS, sensors, Approved Peripherals, or other compatible hardware. These may be supplied, configured, flashed, maintained, supported, or licensed by OneRoad, a Supplier, or another third party. They are support tools only and do not replace driver responsibility, maintenance obligations, or operator supervision.

B.3 Connected Vehicle Systems, Sensors and Approved Peripherals

May integrate with load/mass sensors, onboard weighing, TPMS, refrigerated trailer monitoring, safety/stability systems, trailer equipment, Bluetooth-enabled scales/sensors/bridges/interfaces, and other onboard equipment. OneRoad does not manufacture, calibrate, certify, or verify the accuracy of third-party sensors or peripherals unless expressly stated in writing.

B.4 Operator Responsibilities

Operators are responsible for safe, lawful operation; ensuring telematics/sensor/integration data is interpreted by competent personnel; not making decisions solely on automated outputs; ensuring proper installation, configuration, pairing, calibration, maintenance, and use of devices and peripherals; training personnel; and promptly investigating faults and anomalies.

B.5 System Alerts and Notifications

Alerts and reports are informational support only. They may be delayed, incomplete, inaccurate, unavailable, duplicated, or not generated due to connectivity, hardware, firmware, Bluetooth, peripheral, third-party data, system, user input, or configuration issues. Do not rely on them solely for compliance, safety, maintenance, mass, fatigue, or operational decisions.

B.6 Data Accuracy and Limitations

Data may be subject to device, firmware, Bluetooth, peripheral, integration, network, GNSS, environmental, user, and Supplier limitations. Operators must independently verify operational conditions, data, alerts, reports, measurements, diagnostics, and outputs where required.

B.7 Hardware Installation, Configuration and Maintenance

Users must ensure telematics hardware and peripherals are installed, configured, paired, calibrated, maintained, and used per OneRoad, Supplier, manufacturer, and installer instructions, applicable laws, calibration requirements, and any applicable update/patch/recall/replacement instructions. Don’t modify, flash, tamper with, reverse engineer, or interfere with any device, firmware, Bluetooth Functionality, or controls except as expressly authorised in writing.

B.8 No Guarantee of Operational Outcomes

OneRoad does not guarantee that the module, any device, peripheral, firmware, Bluetooth Functionality, integration, alert, report, record, or output will prevent operational incidents, vehicle faults, mass exceedances, fatigue breaches, regulatory breaches, audit findings, or other adverse outcomes.

Schedule C — Maintenance Management Module

C.1 Purpose

Tools to manage, record, monitor, and review vehicle maintenance, inspections, faults, defects, repairs, schedules, and compliance records. Does not replace the responsibility of operators, drivers, maintenance personnel, mechanics, or service providers to inspect, assess, maintain, repair, verify, and operate vehicles safely and roadworthy.

C.2 Vehicle Inspections

Digital tools for daily, pre/post-trip, scheduled, and defect inspections — checklists, defect reporting, photographic evidence, notes, timestamps, and inspection records. Users are responsible for conducting inspections accurately, competently, honestly, and per applicable safety, maintenance, workplace, roadworthiness, regulatory, and accreditation requirements. Digital tools do not replace physical inspection, professional judgment, or the responsibility to confirm a vehicle is safe and roadworthy.

C.3 Fault Reporting and Defect Management

Record, classify, track, review, escalate, and close faults, defects, diagnostic warnings, and operational irregularities. Operators remain responsible for assessing, prioritising, repairing, verifying, and closing issues per applicable laws and roadworthiness obligations. Use of the module does not mean OneRoad has inspected, assessed, certified, approved, repaired, or cleared any vehicle or defect.

C.4 Maintenance Scheduling

Schedules, reminders, alerts, prompts, and workflows are operational support tools only. Operators remain responsible for identifying, scheduling, completing, verifying, and documenting maintenance per manufacturer recommendations and applicable laws.

C.5 Maintenance Records

Completeness and reliability of records depends on accuracy of user input, quality of inspection/service/repair activity, proper use of workflows, availability of device/diagnostic/sensor/integration data, and timely review/approval/retention by the operator. Operators remain responsible for all required documentation.

C.6 Integration with Service Providers

May enable communication with workshops, mechanics, repairers, service networks, and parts suppliers via integrations. Provision, quality, timing, pricing, suitability, and completion of maintenance, calibration, parts, or workshop services is the responsibility of the relevant provider. OneRoad does not provide vehicle inspection, mechanical assessment, repair, calibration, or roadworthiness approval unless expressly stated in writing.

C.7 Alerts and Notifications

Maintenance alerts/notifications/reminders are informational support only and may be delayed, incomplete, inaccurate, unavailable, duplicated, or not generated for many reasons (user input, device/connectivity/firmware/Bluetooth/peripheral/integration issues, incorrect configuration, Unsupported Configurations).

C.8 No Guarantee of Compliance, Roadworthiness or Repair Outcome

OneRoad does not guarantee that use of the module or any checklist, alert, schedule, diagnostic output, report, record, workflow, or Template Material will ensure compliance, identify every fault, prevent breakdowns or incidents, ensure repairs are completed properly, or certify roadworthiness. Operators remain responsible for maintaining vehicles in a safe and roadworthy condition.

Schedule D — Mass Management Module

D.1 Purpose

Tools to record, monitor, review, and manage vehicle load weights, mass-related data, and mass compliance workflows. May interact with Approved Devices, Approved Peripherals, onboard weighing, load sensors, axle weight sensors, trailer load monitoring, OEM Firmware, Bluetooth Functionality, and third-party integrations. Does not replace the responsibility of operators, drivers, loaders, consignors, consignees, schedulers, and other CoR parties to ensure vehicles operate within lawful mass limits.

D.2 Load Weight Monitoring

Record load weights, receive data from peripherals and integrations, monitor mass relative to permitted limits or user-configured thresholds, generate alerts for potential exceedances, and maintain records. Accuracy depends on user input, connected systems, and proper installation/configuration/pairing/calibration/use. Provided as operational and compliance support only — does not replace responsibility to verify load weights and ensure lawful mass.

D.3 Integration with Onboard Scales, Load Sensors and Approved Peripherals

May integrate with onboard digital scales, axle sensors, trailer load monitoring, load cells, Bluetooth-enabled scales/bridges/interfaces, Approved Peripherals, and third-party mass measurement technologies. OneRoad does not manufacture, calibrate, certify, or verify the accuracy of weighing equipment, peripherals, or third-party mass technologies unless expressly stated in writing.

D.4 Calibration and Equipment Responsibility

Users and organisations are responsible for selection, installation, configuration, pairing, calibration, maintenance, verification, and use of weighing equipment, peripherals, and mass measurement systems, per legal, regulatory, manufacturer, Supplier, and accreditation requirements. Don’t rely solely on platform-displayed mass data — verify before relying on it for compliance.

D.5 Mass Alerts and Notifications

Mass alerts are informational support only. May be delayed, incomplete, inaccurate, unavailable, duplicated, or not generated due to device, firmware, Bluetooth, peripheral, calibration, sensor, connectivity, third-party, configuration, or Unsupported Configuration issues. Independently verify load weights, distribution, axle group weights, legal limits, permits, and route conditions before operating.

D.6 Non-Compliance and Operational Responsibility

Operators, drivers, loaders, schedulers, consignors, consignees, and other CoR parties remain responsible for compliance with mass limits, axle limits, load distribution, permits, and route restrictions. Use of the module does not guarantee compliance with NHVR, NHVAS, permit-based, contractual, customer, audit, or accreditation requirements. OneRoad is not responsible for fines, penalties, enforcement, audit findings, customer/insurer issues, vehicle/road damage, or other consequences arising from overweight vehicles, incorrect loading, inaccurate data, missed alerts, calibration or equipment issues, Unsupported Configurations, user error, or failure to verify.

D.7 Future Smart Loading Systems

Future functionality may include advanced monitoring devices, Approved Peripherals, Bluetooth-enabled equipment, automated loading verification, AI-assisted risk indicators, real-time monitoring workflows, and integrations with logistics, freight, customer, or regulatory systems — all operating as informational and compliance support tools only.

Schedule E — Safety Management System Module

E.1 Purpose

Tools to manage, document, review, and improve safety-related processes — identification, recording, monitoring, review, and management of safety risks, incidents, hazards, corrective actions, and safety records. Does not replace the responsibility of operators, drivers, managers, schedulers, maintenance personnel, contractors, and other CoR parties.

E.2 Safety Management Features

May include safety incident reporting, hazard identification and risk assessment, safety event recording, corrective action tracking, safety performance monitoring, documentation management, training/competency records, device/sensor/diagnostic/integration-derived safety indicators, automated alerts and dashboards, and supporting Template Materials.

E.3 Incident and Hazard Reporting

Record incidents, hazards, risks, near-miss events, observations, and corrective actions with descriptions, supporting documentation, contributing factors, telematics/location/diagnostic context, responsible personnel, timestamps, and review/closure records. Does not replace formal investigation, hazard control, worker consultation, regulator/insurer notification, or other obligations under applicable law.

E.4 Corrective Actions and Risk Management

Assign, track, review, escalate, and close corrective actions for incidents, hazards, audit findings, or operational concerns — with due dates, responsible personnel, mitigation steps, evidence, alerts, and closure records. Operators remain responsible for assessing risks, selecting controls, implementing actions, verifying effectiveness, training personnel, and supervising operations. Closure within the platform does not by itself mean the risk has been eliminated or the operator is compliant.

E.5 Safety Documentation

Tools for creating, storing, and maintaining safety policies, procedures, training records, risk controls, incident and corrective action records, and Template Materials. Operators are responsible for ensuring documentation is accurate, current, approved, implemented, communicated, trained against, and reviewed. Possession or storage of documentation does not by itself demonstrate compliance or due diligence.

E.6 Integration with Compliance and Accreditation Frameworks

May support operators engaging with frameworks such as Chain of Responsibility, transport safety management standards, WHS, NHVR programs, audit/accreditation processes, customer/principal contractor requirements, and future digital accreditation schemes. The module is support material — it does not constitute certification, accreditation, legal advice, regulator or audit approval, or confirmation of compliance.

E.7 Operational Responsibility

Operators remain responsible for the safety of their operations — compliance with safety legislation, transport laws, workplace obligations, CoR duties, accreditation, customer, insurer, internal, and operational requirements. Use of the module does not transfer responsibility to OneRoad.

E.8 Future Safety Features

Future functionality may include advanced monitoring, automated safety analytics, AI-assisted risk indicators, device-generated safety events, integration-derived safety data, dashboards, reporting, predictive insights, and integration with other operational systems — operating as informational and safety management support only.

Schedule F — Template Materials and Compliance Documentation

F.1 Purpose

Applies to any Template Materials or Compliance Documentation OneRoad makes available — through the platform, download, email, onboarding, support, or any document library, portal, or service package. Forms part of these Terms in addition to the core terms and other Module Schedules. Where this Schedule is inconsistent with other provisions, it applies to the extent of the inconsistency for Template Materials, except as required by law. Disclaimers, important notices, and download acknowledgements that accompany Template Materials supplement this Schedule.

F.2 Definitions

Template Materials — any template, form, register, checklist, policy, procedure, manual, guide, sample wording, boilerplate clause, framework, training material, compliance pack, audit support, risk control document, or other content provided by OneRoad for general support. Compliance Documentation — any document used, adapted, completed, implemented, or relied upon by a user or organisation for transport compliance, safety, CoR, fatigue, maintenance, mass, audit, accreditation, privacy, employment, training, or other obligations. Final Customer Document — any document adopted, completed, customised, issued, or implemented by the user based on or derived from Template Materials. Template Disclaimer — any notice, disclaimer, warning, acknowledgement, cover-page, access-point, or footer notice supplied with Template Materials.

F.3 Nature of Template Materials

Template Materials are general informational and operational assistance only — intended to help you prepare, review, or maintain your own internal documents. They aren’t created with knowledge of every user’s circumstances, fleet structure, contracts, risk profile, regulator interactions, or jurisdiction-specific requirements. The presence or absence of a Template Disclaimer doesn’t limit this Schedule or any other disclaimer or user obligation in these Terms.

F.4 No Legal, Regulatory, or Professional Advice

Template Materials and Compliance Documentation are not legal, regulatory, accreditation, audit, engineering, workplace, privacy, tax, insurance, or professional advice of any kind. No Template Materials are a representation that any wording, structure, control, or document is required, sufficient, enforceable, or appropriate for any specific user, vehicle, fleet, audit, or regulator requirement. Obtain independent professional advice where appropriate before adopting, implementing, or distributing any Final Customer Document.

F.5 No Guarantee of Compliance or Audit Outcome

OneRoad doesn’t represent or warrant that Template Materials or Compliance Documentation are complete, accurate, current, or error-free; fit for your circumstances; sufficient for any law, regulation, regulator guidance, accreditation, audit, contract, or industry standard; will be accepted by any regulator, auditor, accreditation body, insurer, customer, principal contractor, or third party; or will prevent any breach, fine, penalty, claim, incident, or adverse audit finding. Use of Template Materials does not by itself ensure compliance with HVNL, CoR, NHVR requirements, WHS, privacy, employment, accreditation, or any other legal or regulatory requirement.

F.6 Customer Review, Adaptation, and Approval Obligations

Each user and organisation is solely responsible for determining suitability for its own business, vehicles, personnel, routes, contracts, systems, and jurisdictions; reviewing, adapting, customising, completing, and approving Template Materials before implementation; ensuring Final Customer Documents accurately reflect actual practices and controls; completing mandatory fields and keeping them current; obtaining internal approvals before issuing or implementing any Final Customer Document; and seeking independent legal or professional advice where needed. The fact that a document came from OneRoad isn’t a substitute for your own review and approval. Template Disclaimers included with or displayed near Template Materials must not be removed, obscured, contradicted, or overridden in a way that creates a misleading impression about their nature, purpose, limitations, or required review.

F.7 Responsibility for Implementation and Conduct

Compliance depends on your actual conduct, supervision, training, record keeping, maintenance, decision-making, communications, enforcement, and operational controls. OneRoad isn’t responsible for whether you implement Template Materials correctly, follow your own procedures, train personnel, maintain required records, update documents to reflect changes, or operate safely and lawfully. Possession or storage of a template does not by itself demonstrate compliance, safe operations, or due diligence.

F.8 Draft Wording, Suggested Policy Points and Boilerplate Content

Template Materials may include draft wording, boilerplate clauses, suggested controls, example policy points, sample process language, or indicative compliance content — all provided as a drafting aid only. Inclusion of any draft wording doesn’t mean it is mandatory, sufficient without amendment, appropriate for a specific jurisdiction or scheme, or suitable without considering your actual operations and legal obligations.

F.9 Changes in Law, Guidance and Operational Circumstances

Laws, regulator guidance, codes, accreditation conditions, audit expectations, and industry practices change over time. Template Materials may not always reflect the most current position. You remain responsible for monitoring changes and ensuring your Final Customer Documents and practices remain current.

F.10 Versioning, Updates, Withdrawal and Availability

OneRoad may review, update, replace, suspend, reissue, or withdraw Template Materials at any time, and is not obliged to keep any specific template available. Where updates are provided, you’re responsible for assessing whether to adopt, adapt, or disregard them. OneRoad is not responsible for ensuring you replace older versions of Templates or Final Customer Documents.

F.11 Final Customer Documents

Once a user or organisation customises, completes, adopts, or implements any Template Materials, the resulting Final Customer Document becomes their responsibility. OneRoad is not responsible for edits, omissions, additions, misstatements, approvals, implementation decisions, document control failures, or internal distribution. Use, issue, or reliance on a Final Customer Document is at the user’s risk, subject to non-excludable rights under applicable law.

F.12 Regulatory Interaction, Audit Support and Accreditation Context

Where Template Materials are used for regulator engagement, audit prep, internal review, accreditation support, or evidence of compliance, the user is solely responsible for the content and accuracy of any document presented; sufficiency of supporting records; truthfulness of representations to any regulator, auditor, investigator, insurer, customer, or accreditation body; and the adequacy of underlying systems and conduct. OneRoad doesn’t certify, accredit, approve, endorse, or verify any compliance position merely by providing Template Materials.

F.13 Intellectual Property and Licence

Unless stated otherwise, all IP in Template Materials remains owned by OneRoad or its licensors. Subject to these Terms and any applicable fees, OneRoad grants a limited, non-exclusive, non-transferable, revocable licence to use Template Materials internally for your own legitimate business and operational purposes in connection with the OneRoad Solution. Unless expressly permitted in writing, you must not resell, sublicense, publish, or commercially distribute Template Materials as standalone documents or packs; remove or weaken OneRoad branding, Template Disclaimers, or document control notices (except as necessary for legitimate internal customisation that is not misleading as to origin or compliance effect); provide Template Materials to third parties other than your own personnel, contractors, advisers, or service providers requiring internal access; or use Template Materials to create a competing document library, compliance pack, or advisory service.

F.14 Limitation of Responsibility for Template Use

To the maximum extent permitted by law, OneRoad is not liable for any loss, damage, liability, cost, penalty, fine, enforcement action, audit finding, accreditation issue, claim, injury, or operational consequence arising from access to, use of, inability to use, or reliance on Template Materials; any adaptation, completion, approval, or implementation (or failure to do so); any omission, drafting choice, outdated content, or unsuitability of Template Materials; any inconsistency between a Final Customer Document and your actual operations or legal obligations; any representation made by you to a regulator, auditor, customer, contractor, insurer, or third party based on Template Materials or Final Customer Documents; or any removal, omission, alteration, weakening, or non-display of a Template Disclaimer, important notice, footer notice, or related warning. Subject to non-excludable rights under applicable law.

F.15 Relationship with Core Liability and Indemnity Clauses

This Schedule supplements, and does not limit, the limitation of liability, indemnity, user responsibility, regulatory compliance, and IP provisions in the core Terms. Any claim relating to Template Materials or Compliance Documentation is also subject to the broader risk allocation in these Terms — including no guarantee of compliance, limitation of liability, indemnity, and user responsibility.

F.16 Fair Construction

This Schedule allocates responsibility for review, adaptation, approval, implementation, and use of Template Materials to the user or organisation that adopts them, while preserving any rights that cannot be excluded by law.